Refund Policy for Digital Products

At Krrzytravel (www.krrzytravel.com), we strive to deliver high-quality digital travel eBooks to enhance your adventures. Due to the intangible nature of digital products, all eBook purchases are non-refundable under normal circumstances. However, we’re committed to resolving issues promptly to ensure your satisfaction.

Scope

This policy applies to:
• Digital eBooks: Instantly downloadable travel guides, itineraries, and planning tools.
• Bundles: Discounted eBook packages or seasonal promotions.

Note: This policy does not cover free blog content, newsletter subscriptions, or third-party services linked on our site.

Refund Eligibility

Refunds or replacements are considered only in the following cases:

1. Technical Issues

• Failed download due to server errors on our end.
• Corrupted file format (e.g., PDF, EPUB) preventing access.

2. Accidental Purchase

• Duplicate orders placed unintentionally.

3. Misrepresented Content

• Significant discrepancy between the eBook description and actual content (e.g., missing chapters, outdated information).

Non-Refundable Situations

Refunds will not be granted for:
• Change of mind after downloading the eBook.
• Failure to read the product description (e.g., region-specific guides, language format).
• Compatibility issues with your device (check requirements before purchasing).

How to Request Assistance

To request a refund or assistance, please follow these steps:

Step 1: Contact Us

Email us within 7 days of purchase at info@krrzytravel.com with:
• Order ID
• Detailed issue description (e.g., “Page 6–9 missing from ‘Bali Travel Tour Guide’ PDF”)
• Screenshots/videos (if applicable)

Step 2: Our Response

We will respond within 48 hours to:
• Resolve technical issues (e.g., resend download links).
• Offer a replacement eBook of equal value.
• Provide store credit for future purchases (case-by-case basis).

Step 3: Refund Processing

If the issue remains unresolved, we will process a refund via your original payment method (Stripe/PayPal) within 5–10 business days.

Why We Limit Refunds

We limit refunds due to:
• Instant Access: eBooks are downloadable immediately, preventing return.
• Intellectual Property: Digital content can be duplicated, risking piracy.
• Fair Pricing: We keep eBook costs low to prioritize accessibility.

Pre-Purchase Support

To avoid disputes, we recommend:
• Read Samples: Explore the first summary on the eBook’s cover page from each eBook.
• Check Requirements: Ensure compatibility with your device (e.g., PDF readers).
• Contact Us: Email info@krrzytravel.com for pre-sale questions.

FAQs

Q: Can I exchange an eBook for a different title?
A: Yes! Contact us within 7 days for a one-time exchange of equal value.

Q: What if I lost my download link?
A: Email us with your order ID, and we’ll resend it promptly.

Q: Do you offer refunds for subscription memberships?
A: Subscriptions (if applicable) follow a separate cancellation policy.

Consumer Rights

• EU/EEA Residents: Under GDPR, you may request erasure of personal data but not refunds for delivered digital content.
• California Residents: CCPA grants data access/deletion rights but does not override digital product refund terms.

Trust & Transparency

• Secure Payments: Processed via PCI-compliant gateways (Stripe/PayPal).
• 24/7 Support: Reach us at +1 (307) 443-6696 for urgent issues.

Policy Updates

We may revise this policy to reflect changes in technology or regulations. Updates will be posted here with a revised “Last Updated” date.

Contact Us

For refund requests or questions:
• Email: info@krrzytravel.com
• Phone (SMS-only): +1 (307) 443-6696