Refund Policy for Digital Products

At Krrzytravel (www.krrzytravel.com), we strive to deliver high-quality digital travel eBooks to enhance your adventures. Due to the intangible nature of digital products, all eBook purchases are non-refundable under normal circumstances. However, we’re committed to resolving issues promptly to ensure your satisfaction.

Scope

This policy applies to:
• Digital eBooks: Instantly downloadable travel guides, itineraries, and planning tools.
• Bundles: Discounted eBook packages or seasonal promotions.

Note: This policy does not cover free blog content, newsletter subscriptions, or third-party services linked on our site.

Refund Eligibility

Refunds or replacements are considered only in the following cases:

1. Technical Issues

• Failed download due to server errors on our end.
• Corrupted file format (e.g., PDF, EPUB) preventing access.

2. Accidental Purchase

• Duplicate orders placed unintentionally.

3. Misrepresented Content

• Significant discrepancy between the eBook description and actual content (e.g., missing chapters, outdated information).

Non-Refundable Situations

Refunds will not be granted for:
• Change of mind after downloading the eBook.
• Failure to read the product description (e.g., region-specific guides, language format).
• Compatibility issues with your device (check requirements before purchasing).

How to Request Assistance

To request a refund or assistance, please follow these steps:

Step 1: Contact Us

Email us within 7 days of purchase at [email protected] with:
• Order ID
• Detailed issue description (e.g., “Page 6–9 missing from ‘Bali Travel Tour Guide’ PDF”)
• Screenshots/videos (if applicable)

Step 2: Our Response

We will respond within 48 hours to:
• Resolve technical issues (e.g., resend download links).
• Offer a replacement eBook of equal value.
• Provide store credit for future purchases (case-by-case basis).

Step 3: Refund Processing

If the issue remains unresolved, we will process a refund via your original payment method (Stripe/PayPal) within 5–10 business days.

Why We Limit Refunds

We limit refunds due to:
• Instant Access: eBooks are downloadable immediately, preventing return.
• Intellectual Property: Digital content can be duplicated, risking piracy.
• Fair Pricing: We keep eBook costs low to prioritize accessibility.

Pre-Purchase Support

To avoid disputes, we recommend:
• Read Samples: Read and carefully review the full list of itinerary axes—this itinerary is displayed in the description section beneath each eBook on the shop page—before making your purchase, so you know exactly what’s included in your travel experience. The actual content of this guide is limited solely to the itinerary axes listed in the description.
• Check Requirements: Ensure compatibility with your device (e.g., PDF readers).
• Contact Us: Email [email protected] for pre-sale questions.

FAQs

Q: Can I exchange an eBook for a different title?
A: Yes! Contact us within 7 days for a one-time exchange of equal value.

Q: What if I lost my download link?
A: Email us with your order ID, and we’ll resend it promptly.

Q: Do you offer refunds for subscription memberships?
A: Subscriptions (if applicable) follow a separate cancellation policy.

Consumer Rights

• EU/EEA Residents: Under GDPR, you may request erasure of personal data but not refunds for delivered digital content.
• California Residents: CCPA grants data access/deletion rights but does not override digital product refund terms.

Trust & Transparency

• Secure Payments: Processed via PCI-compliant gateways (Stripe/PayPal).
• 24/7 Support: Reach us at +1 (307) 443-6696 for urgent issues.

Policy Updates

We may revise this policy to reflect changes in technology or regulations. Updates will be posted here with a revised “Last Updated” date.

Contact Us

For refund requests or questions:
• Email: [email protected]
• Phone (SMS-only): +1 (307) 443-6696